These are obviously very testing times for everyone. We regard ourselves very fortunate that we don’t foresee any issues with the service we provide other than making sure that we check whether any tenants are self-isolating prior to organising an engineer visit for a new installation or repair. We can easily flex our administrative systems and processes to working remotely with the same service levels. It’s business as usual.
I think now is a time for helping landlords and property organisations in making sure they have everything they need to support their tenants during this difficult time and reviewing how we can be of assistance and when along the way.
Good luck to everyone. It’s a time for protecting loved ones and I’m sure that as a society we will beat this and probably quicker than we currently think.
As we are taking precautions to protect ourselves and our communities from COVID-19, we ask politely that tenants think twice before requesting a visit from one of our engineers. Please do not request an engineer call out if you are suffering from any symptoms.