In today’s digital world serviced apartments are judged on the quality of their managed internet service. Serviced apartments often deal with business people who have demanding online needs or travelers who wish to relax or contact their family back home. Nothing is more frustrating to guests than having to battle with a poor Wi-Fi connection. In fact, in a lot of cases having poor Wi-Fi quality and upset customers will negatively affect your hotel’s return on investment (ROI). Thus, having internet for serviced accommodation should be a big factor when thinking about future growth in your business.
Return on investment of a managed internet service
Putting money into your serviced apartment’s Wi-Fi network may end up being one of the smartest investments you make. Although the cost can seem daunting, surveys have shown that Wi-Fi is one of the most important features for guests. If it’s not up to standard and your customers’ expectations, your serviced apartment is at risk of losing important income.
Loss of revenue without internet for serviced accommodation
One way to get a clear picture of why a managed internet service is so vital is to look at what you stand to lose without it. Having no Wi-Fi service or inconsistent internet for serviced accommodation annoys guests and harms other potential sources of revenue. Here’s How:
- Online complaints – The internet is a mighty tool, as are the forums such as TripAdvisor and the reviews on it. If guests comment negatively on your hotel’s internet services, you may lose bookings to other apartments with good Wi-Fi reviews.
- Fees lost – If a guest’s stay is ruined due to a bad experience (such as crashing Wi-Fi), they will likely want their money back.
- Repeat customers – Returning guests are key to a serviced accommodation business. Poor experiences, even with something that seems as insignificant as Wi-Fi, can prevent customers from coming back to stay.
- A technical fault at night? – It costs when you have to call in support. With our service your guests will receive fast, reliable internet access and a ‘no Wi-Fi dead zone’ guarantee. No to mention our 24/7 help desk support from our UK-based team. This means no late-night help calls and time saved to focus on your business. In the event something does happen, you have our full support to ensure your stress is as little as possible.
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