A new normal

The pandemic has seen an evolution in the relationships between landlords and tenants. A once platonic relationship now has a deeper level of communication and empathy. Going forward, landlords can use this greater understanding to offer better packages to tenants. The wants and desires of prospective tenants have changed over the years but this is often not reflected in listings. So keep reading to find out what we think tenants want in rented properties.

property to rent

Wi-Fi Included

Particularly in multiple occupancy properties, more and more tenants are wanting the landlord to provide Wi-Fi. A recent survey showed that this was the most common demand, making it a key property feature! It’s important to get this right however. Whether you have a home full of students or professionals, they need good Wi-Fi. Particularly as working from home is becoming the new normal, there needs to be a sufficient amount of broadband as well as good Wi-Fi installations to evenly spread the internet throughout the property. We can help with this, read more here.

Location, Location, Location

Again, as many of us continue to work from home, there is a natural frustration of being stuck within the same four walls. Therefore a property offering a garden, or communal outdoor space looks great to prospective tenants. Along with the same location theme, for those who are still relying on public transport, perhaps to university or to the office, properties located on popular bus routes, or near train stations could be great investments. As this remains desirable to many renters.


It should go without saying, but a safe home is a happy home. From the basic necessities of smoke and carbon monoxide detectors, to sufficient air flow to prevent mould and mildew. Ensuring your property is following appropriate safety codes keeps your tenants safe and protects your rights as a landlord.

Open communication

Problems crop up in every property, the best way to deal with this is to have action plans ready in advance. Tenants want to know they can rely on their landlord to fix problems when they come up, without confrontation. Firstly start by deciding whether you have the free time to manage the property yourself or whether it would be better for the letting agents to take care of management. Having a pre-existing list of contractors who can get to the property to fix any issues will aid a smooth communication and keep tenants satisfied.

 Written by Jacqueline Nixon

 Marketing Assistant – Landlords & Letting Agents specialist